Compliance teams in regulated industries now have a new weapon against the all-too-common problem of disappearing call recordings. Jatheon’s latest integration with RingCentral ensures that every phone conversation, text message, voicemail, and fax is captured and stored indefinitely—not just for the 90 days RingCentral typically keeps them.
Jatheon announced RingCentral archiving on Jatheon Cloud, capturing calls, texts, voicemails, and faxes and keeping them searchable, retained, and review-ready.
“Bringing RingCentral into Jatheon Cloud gives compliance and legal teams one place to keep, search, and review every call, text, voicemail, and fax.”— Marko Dinic
This new connector is purpose-built for compliance officers, records managers, legal teams, and IT leaders who operate in heavily regulated sectors or the public sphere. It captures a comprehensive record of all communications: inbound and outbound calls with audio playback, missed calls, SMS text messages, voicemails, faxes, participant lists, call durations, precise timestamps, and full metadata.
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The integration directly addresses a critical retention gap. Under RingCentral’s default data retention policy, call recordings are automatically deleted after just 90 days. While RingCentral’s built-in Archiver can copy files to external storage services such as Box, Dropbox, Google Drive, or SFTP, the task of searching and reviewing that data is left entirely to the customer. Jatheon steps in to retain those call recordings well beyond the 90-day window, keeping every record readily available for search, review, and production in legal or regulatory matters.
Reviewers can play call recordings directly within the archive interface, eliminating the need to export audio files. Missed calls are archived alongside completed ones, providing a complete picture of all attempted communications. Crucially, all RingCentral data sits alongside email, WhatsApp, and other archived channels within Jatheon’s unified search. Teams can tag specific records by client, legal matter, or review status, then export those tagged sets for audits, regulatory exams, records requests, or litigation. Jatheon’s AI assistant, Liya, can even summarize lengthy SMS threads and extract key agreements from them.
“For many of our customers, the most important conversations happen on the phone and by text, not in email,” said Marko Dinic, CEO at Jatheon. “When call recordings disappear after 90 days, firms are left exposed during exams, records requests, and lawsuits. Bringing RingCentral into Jatheon Cloud gives compliance and legal teams one place to keep, search, and review every call, text, voicemail, and fax.”
Voice and text records are subject to stringent retention requirements under regulations including SEC Rule 17a-4, FINRA rules, FOIA and state public records laws, and HIPAA. Regulators have already collected billions of dollars in fines for failures to retain communications, underscoring the high stakes of non-compliance.
The RingCentral connector is the latest addition to Jatheon’s expanding communications capture portfolio. Jatheon Cloud, built on AWS, is a comprehensive platform that archives email, social media, web content, chat, text, voice, and files for retention, compliance, and ediscovery purposes.
For more details, visit Jatheon’s RingCentral archiving page.
ABOUT JATHEON
Since 2004, Jatheon has relentlessly focused on delivering an all-in-one data archiving solution that supports the widest array of use cases, communication channels and deployment options. Our solution mitigates risk, saves costs and improves visibility with advanced data retention, search/ediscovery, and supervision capabilities, all backed by world-class support. With analyst validation from Gartner®, Radicati, and InfoTech, Jatheon achieves 100% customer retention and is consistently ranked among the highest recommended archive solutions on the market.
Jatheon is headquartered in Toronto, Canada and serves clients worldwide through a wide network of global business partners. For more information, please visit jatheon.com.
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Why it matters: As regulators continue to levy massive fines for unretained communications, this integration directly closes a dangerous data gap. By keeping every RingCentral call and text searchable beyond the default 90-day window, Jatheon gives compliance teams the durable archive they need to survive audits, litigation, and records requests without relying on customers to build their own search tools.
