New functionality turns live network queries into immediate, interactive responses inside the AI assistants customers and partners already rely on
This update transforms the experience of working with your B2B communications. Pose a question in the assistant you already have open, and the network itself responds: in real time, analyzed, ready to act.”— Jon Gatrell, CPO, COO
Loren Data Corp. today announced that ECGrid customers and partners can now engage directly with their B2B communications through their AI assistants, including Claude and ChatGPT. Queries like "How many Purchase Orders arrived since yesterday?" or "List any errors in Shipping Notices this week" now receive live answers pulled from real-time network data—no portal searches, no escalations, and no support tickets required.
This change aligns with how people already work: users ask in natural language, using the assistant already open in front of them. Responses come back analyzed, not merely retrieved; if a transfer fails, the assistant reads the live diagnostics and explains the reason. Answers can also appear as an interactive panel that users can filter, drill into, and take action on directly in the chat, all within seconds.
Jon Gatrell, Chief Operating Officer and Chief Product Officer of Loren Data Corp, remarked, "This update transforms the experience of working with your B2B communications. Pose a question in the assistant you already have open, and the network itself responds: in real time, analyzed, and ready to act. It offers users a genuinely fresh experience, built on the security and authorization they already trust."
Access is limited to each user’s existing ECGrid permissions via API-key authentication, and the service runs on ECGrid’s SOC 2 Type II audited platform.
The feature is built on the Model Context Protocol (MCP), an open standard that functions similarly to an enhanced version of traditional API web services. By exposing ECGridOS through the open MCP server, customers can securely use the same conversational interface across multiple AI assistants without relying on proprietary integrations. Supported agents include Claude, Claude Code, ChatGPT, and Codex.
ECGrid’s MCP server aids operations and support teams investigating document status, as well as IT and integration leaders who need answers without specialized portal knowledge. ISV and service-provider partners who build their own customer experiences on ECGrid’s network also benefit.
At launch, ECGrid’s MCP server includes over 40 purpose-built tools covering interchange and parcel tracking, mailbox and trading partner management, connection diagnostics and delivery testing, document counts, webhook monitoring, and user administration.
This release continues ECGrid’s broader agentic roadmap, with additional features planned in the coming months. ECGrid customers and partners can request access today at ecgrid.com/contact.
Linda Moore
Loren Data Corp.
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