By focusing on features rather than user counts, companies can grow from 10 to 5,000 extensions without any rise in software fees.
Per-user pricing punishes growth. We built VitalPBX so that adding your 5000th extension costs the same as your 100th — the incentive should be to grow your business, not to ration your phone system.”— Rodrigo Cuadra, VitalPBX CEO
VitalPBX, an Asterisk‑based PBX phone system designed for enterprise use, is catching the eye of IT administrators and managed service providers because of a licensing model that departs from what is typical in the industry: pricing determined by features and plan tier, not by the number of users on the platform.
The majority of business phone systems charge per extension or per seat, so costs rise with each new hire, office opening, or department addition. VitalPBX’s Enterprise, Call Center, and Multi‑Tenant plans, in contrast, provide a fixed‑cost structure that accommodates as many as 5,000 extensions per plan, meaning the software bill remains constant as the organization expands.
This approach is especially relevant for system integrators and MSPs who manage communications across multiple clients, as well as for fast‑growing SMBs that have outgrown free or entry‑level PBX software but want to avoid unpredictable per‑seat costs while scaling.
VitalPBX also offers a free Community edition that supports up to 10 extensions, giving smaller organizations and first‑time users a no‑cost way to test the platform before moving to a paid plan.
"Per-user pricing punishes growth. We built VitalPBX so that adding your 500th extension costs the same as your 10th — the incentive should be to grow your business, not to ration your phone system."
— VitalPBX Spokesperson
About VitalPBX
VitalPBX is an advanced, enterprise‑grade PBX phone system built on Asterisk, with commercial plans and add‑ons.
Unlike per‑user licensing models, VitalPBX charges based on features and plan tier rather than the number of extensions, allowing organizations to scale from 10 to 5,000 users without rising license costs.
VitalPBX serves system integrators, managed service providers (MSPs), internet telephony service providers (ITSPs), IT administrators, and call centers worldwide.
VitalPBX was named winner of the 2026 INTERNET TELEPHONY Product of the Year Award. Learn more at https://vitalpbx.com.
Joseph Montes
VitalPBX
+1 305-560-5776
email us here
